Thursday, March 1, 2012

How To Use Facebook Timeline For Brand Pages: New Feature Details

 What does the launch of Facebook Timeline for Pages mean for your brand? Unprecedented control, an opportunity to boost engagement, but also lots of initial work. A host of new features became available this morning when Facebook gave all Pages around the globe the option to upgrade to the Timeline redesign. Here’s how they work, and how to use them to benefit your business.

Activating Timeline

First, visit the Timeline for Pages preview manager and select to add Timeline to your Pages. You’ll then enter a curation period where only your Page’s admins can see Timeline, while everyone else including your fans will see the old design. Walk yourself through the features detailed below, and when you’re ready, click the “Publish Now” button atop your Page to start showing off Timeline to everyone. You can upgrade anytime until March 30th, 2012, at which Timeline will automatically become publicly visible for all of your Pages.

Cover

The Timeline cover displays a giant 851 x 315 pixel banner across the top of your Page. Facebook’s Product Director of Ads Gokul Rajaram tells me its “goal is to symbolize what an organization is all about. For a restaurant it could be a popular menu item, a band could display album cover art, and a business could show a picture of their customers using their product.”
Covers may not display calls to action or references to Facebook features such as “Like this Page”, purchase or pricing info such as “40% off” or “Download at our website”, or contact information such as web address. Rajaram says “brands have been very positive [about the restrictions] because they don’t want to be seen as overly promotional — it’s a turnoff. Pick a visually stunning, high-resolution image that will delight or intrigue visitors and make them want to scroll down to your updates.

About Section

Below the Cover is your Page’s standard profile picture, name, and two stats: your total Likes and the number of “people talking about this”. The About section shows a description for brands or an address and contact info for local businesses. Users can click through the About link to unfold a map and view other basic info. Be sure to fill out a short, punchy description of your brand’s identity.

Page Apps

The redesign of how Page apps are displayed could be the primary disadvantage of Timeline for Pages. Apps have been relocated from the left navigation sidebar to the right side of the About section. While they appear with thumbnail photos instead of as text links, they’re overshadowed by the massive cover above. There are four app tiles above the fold, and the first is permanently occupied by Photos. The rest can include Likes, Videos, Events, Map and a Page’s custom apps.
Previously, Pages could set a default landing tab that all non-fans would first see instead of the wall when they visited a Page. This is no longer allowed. Instead, users always see the main Timeline view and have to actively click through to custom apps. This means custom apps for your contests, promotions, games, media, coupons, and signup widgets may receive much less engagement from users who find their way to your Page.

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